Registration & Policies
Frequently Asked Questions (FAQ) About Registration and Policies
What is the registration payment policy?
Payment is due at registration payable by credit card only unless otherwise indicated. Direct questions about payment (only) to Melissa Kocias at (812) 855-4224 or email@example.com.
Course and conference prices are subject to change without notice.
What is the cancellation and refund policy?
Cancellations requests for live events will be honored only if requested at least five business days prior to the first day of the event. No refunds will be made if cancellation request is made fewer than five business days before the start date of the event. All cancellation requests must be made in writing to firstname.lastname@example.org. An administrative fee of $75 will be deducted from all refunds.
Note: Individual live events may have a separate cancellation and refund policy. See your registration confirmation or the event page(s) for details.
Facilitated Online Courses
Cancellations and requests for refunds for facilitated online courses will be honored only if requested within the first week of class. No refunds will be made if cancellation request is made after the first week of class. All cancellation requests must be made in writing to email@example.com.
An administrative fee of $75 will be deducted from all refunds.
Self-Study and Webinars
We do not offer refunds for self-study courses or webinars.
What are my payment options?
Payment is required at the time of registration. Unless otherwise indicated, payment with a credit card is the only accepted form of payment. Questions or special requests should be directed in writing to firstname.lastname@example.org.
Can I transfer to the next session?
No. We do not allow or accept requests to transfer from one session of an online course or live event to another.
What are the requirements for completion?
You must attend all sessions of conferences/live workshops and complete the evaluation. Certain events may have additional requirements.
Completion requirements vary from online course to course (see individual course pages) but all courses require that you complete the course evaluation.
Webinars require that you attend the entire webinar and complete the webinar evaluation.
What is the Academic Misconduct Policy?
Academic Misconduct Policy for Continuing Nursing Education and Nursing Professional Development Educational Activities Professional Development Educational Activities
*Throughout this document, the term "student" will refer to any learner or participant in educational or professional development activities provided by the Indiana University School of Nursing Center for Professional Development and Lifelong Learning.
Academic misconduct is defined as any activity that tends to undermine the academic integrity of the institution. The university may discipline a student for academic misconduct. Academic misconduct may involve human, hard-copy, or electronic resources.
Policies of academic misconduct apply to all course- , department- , school- , and university-related activities. Academic misconduct includes, but is not limited to, the following:
- Violation of Course Rules
- Facilitating Academic Dishonesty
The full policy and University definitions of these types of misconduct can be found at the above-referenced website.
For the full policy and the academic misconduct procedure, view the complete document.
How can I contact you?
We can be reached via email at email@example.com, by phone at (317) 274-7779, or by FAX at (317) 274-0012.
Do you offer group rates?
Yes! We offer a group rate for most of our online courses. You will need at least three people from the same organization to register for the same course and course session. To receive the group rate, before you register, email us at firstname.lastname@example.org. We will send you additional details and instructions.
Do you offer discounts?
We offer a 10% discount to Indiana University School of Nursing alumni for most of our online courses only. To receive the alumni discount, before you register email us at email@example.com. We will send you additional details and instructions.
What happens if a course, conference, or webinar is cancelled?
We reserve the right to cancel any course, conference, or webinar when enrollment minimums have not been met or due to unforeseen circumstances. In such cases all registration fees are refunded. We do not reimbruse travel or any other related expenses because of cancellation.
We reserve the right to substitute faculty or speakers if needed without notice.
What computer skills or software do I need?
- You must have basic computing skills including word processing and be able to navigate the web.
- Gain insight into your readiness for learning online by completing the Readiness Index for Learning Online (RILO).
- To have a successful experience in online courses, make sure that your computer is set up with the minimum acceptable operating system and software. Read more about those requirements.
- Are you new to IU's Canvas online learning management system? Save time and effort--refer to the Canvas and Technology Orientation document first!
How do I receive a replacement contact hour record?
You can request a replacement contact hour record by emailing us at firstname.lastname@example.org. We need to know your first and last name, the name of the course or conference you completed/attended, and the date you participated. Note that if you request a name change on your replacement contact hour record, an additional fee and documentation will be required.
There is an administrative processing fee of $25 for a replacement contact hour record/certificate. You should pay this fee via check made out to Indiana University. Mail your fee to the Center for Professional Development and Lifelong Learning, 600 Barnhill Drive, NU 209, Indianapolis, IN 46202.
- We keep records for six years.
- If you request a name change on your replacement contact hour record, an additional fee and documentation will be required. Contact email@example.com for details.
- A $50 administrative fee will be charged for any check returned due to insufficient funds.
Are you accredited?
Yes we are!
The Indiana University School of Nursing Center for Professional Development and Lifelong Learning is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission of Accreditation.